How Adobe is using an AI chatbot to support its 22,000 remote workers
When the COVID-19 shutdown began in March throughout the United States, my team at Adobe had to face a stark reality: Business as usual was no longer an option. Suddenly, over just a single weekend, we had to shift our global workforce of over 22,000 people to working remotely. Not surprisingly, our existing processes and workflows weren’t equipped for this abrupt change. Customers, employees, and partners — many also working at home — couldn’t wait days to receive answers to urgent questions….